Fixing issues

I cannot publish my voting

If any inconsistency is detected in the voting parameters you have set, you will not be able to publish your voting.

  • Check the date and time of voting start. Start time should be later than the current time, because the service needs a couple of minutes to create a voting smart contract.

  • Check the number of ballots in the account. If the number of participants is greater than the number of available ballots, you will not be able to publish the ballot.

I cannot vote in an active voting

If you lose your seed phrase and regain access to your account, you will not be able to participate in polls that were active at the time your account was regained.

Voting ended with an error

Below is a list of situations that can cause voting to end in error. The specific reason for the error is indicated on the completed voting card.

  • The specified quorum was not reached. Revise the voting parameters and change the quorum, or inform participants of the required quorum. Then re-create and re-run the vote by duplicating it.

  • No registered participants have voted. Re-create the vote by duplicating it, and make sure that all participants in your vote have been informed and have registered.

  • No invited participants have registered to vote. Re-create the vote by duplicating it and make sure that all participants in your vote have been informed about it and have registered. The registration status of participants is available in the Participants section of the client.

  • Technical problems with the WE.Vote service. Contact Waves Enterprise Technical Support.

See also